Session Booking Terms & Conditions
Patricia Valentina (‘Service Provider’, ‘’Our’, ‘’I’’) has created these Session Booking Terms and Conditions (‘Terms’) to govern the relationship between Service Provider, as the provider of the Services and You, the recipient of the Services (‘Client’ or ‘You’ or ‘Your’). When You book one or more Sessions through Service Provider via www.patricia-valentina.com (the ‘Website’), You enter into a legally binding and enforceable Agreement (‘Agreement’) with Service Provider. These Terms incorporate the relevant Booking Notice, the Website Terms of Use, the Privacy Policy and the Cookie Policy by this reference and as set out on the Site.
IT IS HEREBY AGREED as follows:
1 DEFINITIONS & INTERPRETATION
1.1 The definitions to be read with these Client Booking Terms and Conditions are set out in full at Clause 12.
- OUR AGREEMENT & MAKING SESSION BOOKINGS
2.1 These are the terms and conditions on which We supply the Services to You.
2.2 All Session Bookings are SUBJECT TO AVAILABILITY AND THESE SESSION BOOKING TERMS AND CONDITIONS and must come via an online completed Session Booking Form. Upon receipt of the completed Session Booking Form and payment of the Session Fees as applicable, Service Provider will despatch a Session Booking Notice confirming all the Session Booking details. Once the Session Booking Notice is sent, a legally valid and enforceable Agreement will exist between Service Provider and You.
2.3 Please ensure that You read these Terms carefully. Upon making the Session Booking online and upon receipt of the Session Booking Notice, it is Your responsibility to check all the details carefully and to notify the Service Provider of any errors immediately. We will confirm any changes in writing ( email to contact@patricia-valentina.com) to avoid any confusion between You and the Service provider.
2.4 When You submit the Session Booking Form to the Service Provider, this does not mean I have accepted Your Session Booking. Our acceptance will take place as described in Clause 2.2. If I am unable to supply You with the Services, I will inform You of this and I will not process the Session Booking Form.
- SERVICES
3.1 We will agree the date and time of each Session with You in advance via the Session Booking Notice. If You wish to change the agreed date and/or time, of a Session Booking, You will provide the Service Provider with at least 48 hours’ notice, and Your session will be re-scheduled, subject to availability. Failure to provide with the appropriate notice will result in You being charged for the Session, whether or not this has taken place. The payment of Your sessions is non-refundable.
3.2 Sessions will take place at or via the Location selected by You when You fill out and submit the Session Booking Form and will be confirmed in the Session Booking Notice unless I agree otherwise with You.
3.4 You acknowledge that due to the nature of the Services, I am unable to guarantee the success of the Services. I aim to provide You with an excellent level of service with ongoing support whenever You require. All our Sessions require motivation and commitment.
- YOUR OBLIGATIONS
4.1 You confirm the following:
- a) You fully understand that the Service provider does not provide crisis interventions; our sessions are not suitable for those in crisis. If you are thinking about ending your life, or you believe you are in immediate danger, at risk of harming yourself or others, please contact the Emergency services by ringing 999, or go to any hospital accident and emergency department.
- b) You will take part in all Sessions free from the influence of either alcohol or drugs
- c) You will ensure that the environment in which Sessions are undertaken (other than Our premises) shall be safe and free from distractions and will inform Us if there is anyone else present or monitoring the Session;
- d) You will not record the Session (either by sound or visual means) without Our prior permission; and
- e) You understand and accept that We may terminate the Session without warning should We determine that the Session Booking has been booked for some purpose other than to receive psychological and emotional support, and that should this occur, You will remain liable for the payment of the relevant Session Booking(s).
4.2 You agree that where You provide Us with the card details for a card belonging to a third party, You will do so only where You have that person’s express authorisation on the understanding that We will retain such card details and process payments as detailed in Clauses 5 and 8. You will be liable to Us for any losses or damages that We may incur due to Your failure to obtain such consent.
- PRICE & PAYMENT OF SESSION BOOKING FEES
5.1 Our Session Booking Fees are set out on the Website.
5.2 All Session Booking Fees shall be paid in advance when submitting the Session Booking Form and in accordance with this Clause.
5.3 You authorise Service Provider to charge and collect any and all of the Session Booking Fees via any credit or debit cards or other forms of payment approved by Service Provider in connection with the Session Bookings
- YOUR RIGHTS TO CANCEL AND REFUND
6.1 Before We begin to provide the Services, You have the following rights to amend a Session Booking.
6.2 You may re-schedule one or more or all pre-booked and pre-paid-for Sessions at any time up to forty eight(48) hours prior to the start date and time of the relevant Session by contacting the Service Provider by email at contact@patricia-valentina.com
6.3 If You re-schedule a Session Booking under Clause 6.2, and You have made any payment in advance for Services that have not been provided to You, the payment will be accepted to cover the re-scheduled sessions.
6.4 If you re-schedule a Session Booking with a notice of less than 48 hours, this will result in You being charged for the Session, whether or not this has taken place
6.5 I will not accept text, or social media messages to re-schedule a Session .
- OUR RIGHTS TO CANCEL
7.1 We may have to cancel a Session Booking before the start date and time due to an Event Outside Our Control. If this happens:
(a) I will promptly contact You to let You know; and
(b) if You have made any payment in advance for Services that have not been provided to You, I will refund these amounts to You within 2 working days.
- DATA PROTECTION & CONFIDENTIALITY
8.1 In respect of any Personal Data (as defined in the Data Protection Act 1998 / EU data protection regulation 2016/679 (the ‘1998 Act’)) processed by the Service Provider pursuant to these Terms, these Terms incorporate our Privacy Policy and the Cookie Policy by this reference.
- OTHER IMPORTANT TERMS
9.1 This Agreement is between You and I. No other person shall have any rights to enforce any of its terms.
9.2 Each of the Clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining Clauses will remain in full force and effect.
9.3 These Terms are governed by English law. You and I both agree to submit to the non-exclusive jurisdiction of the English courts. However, if You are a resident of Northern Ireland You may also bring proceedings in Northern Ireland, and if You are a resident of Scotland, You may also bring proceedings in Scotland.
9.4 You can contact the Service Provider using the following methods:
By Email: contact@patricia-valentina.com
By Telephone: 07445 656015
9.5 I am registered with the following professional bodies:
United Kingdom Council for Psychotherapy
British Psychological Society
European Association for Psychotherapy
- DEFINITIONS & INTERPRETATIONS
10.1 In this Agreement (except where the context otherwise requires) the following words shall have the following meanings:
Event Outside Our Control: any act or event beyond Our reasonable control.
Location: refers to the online location details set out in the relevant Session Booking Notice when the Services are to be provided remotely e.g. via Zoom, Google Meet
Services: the therapeutic services that We are providing to You as selected and booked by You via the Session Booking Form and as set out and confirmed by us in the relevant Session Booking Notice.
Session: refers to a 1 to 1 session of approximately 1 hour which take place online
Session Booking: refers to a booking of Session.
Session Booking Form: the form required to be completed by You to reserve and pre-book one or more Sessions.
Session Booking Notice: means the notice sent to You by Service Provider upon receipt of the Session Booking Form and Session Booking Fees to confirm the Session Booking as a legally binding Agreement.
Terms: the terms and conditions set out in this document.
Website: www.patricia-valentina.com and any other domain or subdomain that may apply from time to time.
When We use the words “writing” or “written” in these Terms, this will include e-mail unless We say otherwise.
